Delivery / Returns Information
All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the doorstep or with neighbours.
Service | Time for Delivery | Cost |
---|---|---|
UK: Royal Mail Tracked48 | 2 - 3 working days | £2.99 |
UK: Royal Mail Tracked24 | 1 - 2 working days | £4.68 |
UK: DPD Express Next Day | 1 working day | £6.99 |
UK: Royal Mail Overnight | 1 working day | £5.99 |
EU: Royal Mail International | 3-7 Days | £5.99 |
Worldwide Royal Mail International | 5-7 Days | £9.99 |
UK:- Goods are dispatched by the choice you select during checkout Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery takes 1-3 days.
BFPO (British Forces Post Office):- Goods are dispatched by Royal Mail Recorded delivery. Delivery takes 3-5 days.
DPD Courier: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us. Delivery takes 1-2 days. £5.99
Southern Ireland:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD Courier International. Delivery takes 3-5 days.
Europe:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International. Delivery takes 3-5 days. £6.99
Rest of World:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International. Delivery takes 3-5 days. £9.99
Returns Policy
Please return items
to:
Wishful Whispers Ltd
PO BOX 228
Hitchin
Herts
SG4 0WW
If you have a faulty item, there is a Freepost address you may use within the
first month of purchase, if you are in the UK. Please email
enquiries@wishfulwhispers.com for the address.
The Freepost address is only for the use of returning faulty items from within
the UK. When we receive the item back it will be checked, if the item is not
faulty and the Freepost address has been used, then there will be a charge of
£3.50 plus vat for the cost of postage.
If you are based outside of the UK we do not cover any postage charges to
return unwanted items back to us.
Any discrepancies or damaged items need to be reported within 36 hours of being
delivered.
Replacement faulty items are sent back out to you free of charge.
All items that are returned as faulty MUST be thoroughly cleaned before
returning. For reasons of hygiene, any item returned in a dirty condition will
not be checked and the returned item will be refused. Postage costs will apply
to return it back to you.
We offer a one-year warranty on everything, if the item develops a fault within
three months we can offer a refund or exchange, after three months, it is an
exchange only.
Please
fill out a returns form when returning items back to the PO BOX returns
address.
Due to the obvious
health and hygiene implications with adult goods. For the goods to be returned
if they are not broken the following terms must be met.
1. The goods must
be unused.
2. The goods must
be returned in original condition & packaging.
3. Goods that are
not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied
in sealed packaging that have been opened are non-refundable and
non-exchangeable.
5. The goods must
be received back within 30 days from the day you receive your order.
6. Lingerie and
items of clothing are non-refundable and non-exchangeable.
7. Any
discrepancies or damaged items need to be reported within 36 hours of being
delivered.
If we suspect that
the goods have been used or any of the above conditions are not met, then we
reserve the right to return the goods.